This Privacy Policy describes https://oliviahandicrafts.com/ (the“Site” or “we” collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policywe refer to anyinformation that can uniguely identify an individual(including theinformation
below) as“Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
·Examples of Personal Information collected:version of web
browser, IP address, time zone,cookie information, what sites or
products you view, search terms, and how you interact with the Site
·Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
·Source of collection: Collected automatically when you access our
Site using cookies,log filesweb beaconstagsor pixels
Order information
·Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers),email address,and phone number.
·Purpose of collection: to provide products or services to you to fulfill
our contract to process your payment informationarrange for
shipping, and provide you with invoices and/or order confirmations communicate with you screen our orders for potential risk or fraud and when in line with the preferences you have shared with us.
provide you with information or advertising relating to our products or services.
·Source of collection: collected from you.
·Disclosure for a business purpose: shared with our processor Shopline.
Customer supportinformation
·Purpose of collection: to provide customer support. Source of collection: collected from you.
Minors
he Site is not intended for individuals under the age of 16.We do not intentionally collect Personal Information from children If you are the parent or guardian and believe your child has provided us with Persona Information, please contact us at the address below to reguest deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with youas describec above. For example:
.We use Shopline to power our online store. You can read more about
how Shopline uses your Personal Information here: https://www.shopline.com/legal/privacy
.We may share your Personal Information to comply with applicable
laws and regulations to respond to a subpoena search warrant or other lawful request for information we receive or to otherwise protect our rights.
In addition, you agree to our Messaging Terms
(https://oliviahandicrafts.com/pages/terms-of-service)ano Messaging Privacy Policy
(https://oliviahandicrafts.com/pages/privacy-policy).
Behavioural Advertising
As described above, we use your Personal Information to provide you
with targeted advertisements or marketing communications we believe may be ofinterest to you.For example: .We use Google Analytics to help us understand howour customers
use the Site. You can read more about how Google uses your
Personallnformation here:https://policies.google.com/privacy?h=en
.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
.We share information about your use of the Siteyour purchases,and your interaction with our ads on other websites with our advertising partners.We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works you car
visit the Network Advertising Initiative’s“NAl” educational page at http://www.networkadvertising.org/understanding-online- advertising/how-does-it-work
You can opt out of targeted advertising by: ·FACEBOOK-https://wwwfacebook.com/settings/?tab=ads·GOOGLE-https://www.google.com/settings/ads/anonymous·BING-
https://advertise.bingadsmicrosoft.com/en us/resources/policies/personalized-ads
Additionally,you can opt out of some of these services byvisiting the Digital Advertising Alliance's opt-out portal at: nttp://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale processing payments,shipping ano fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right oferasure please see the 'Your rights'section below.
Automatic decision-making
If you are a resident of the EEA,you have the right to object to
processing based solely on automated decision-making(which includes profiling),when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopline uses limited automated decision-making to
prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include
·Temporary denylist of IP addresses associated with repeated failed
transactions. This denylist persists for a smallnumber of hours. eTemporary denylist of credit cards associated with denylistediP
addresses.This denylist persists for a small number of days
GDPR
If you are a resident of the EEA, you have the right to access the Persona Information we hold about you,to port it to a new service, and to ask that vour Personallnformation be corrected. updated. or erased.lf you
would ike to exercise these rignts please contact us.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing. including to Canada and the United States. For more information on how data transfers comply with the GDPR. see Shopifv's GDPR Whitepaper: https://help.shopline.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the
Personal Information we hold about you (also known as the 'Right to
Know', to port it to a new service, and to ask that your Personal Information be corrected,updated,or erasedlf you would like to exercise these rights, please contact us.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your
computer or device when you visit our Site.We use a number of different cookies.including functional performance advertising.and sociamedia or content cookies.Cookies make your browsing experience better by
allowing the website to remember your actions and preferences (such as
loain and reaion selection his means you don't have to re-enter this
information each time you return to the site or browse from one page to another.Cookies also provide information on how people use the
website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a“persistent”or“session" cookie.
Session cookies last until you stop browsing and persistent cookieslast until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways Please keep in
mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible
Most browsers automatically accept cookies, but you can choose
whether or not to accept cookies throuah vour browser contro s. often found in your browser's“Tools”or“Preferences” menu.For more
information on how to modify your browser settings or how to block manage or filter cookies can be found in your browser's help file or through such sites as wwwallaboutcookies.org
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our
advertising partners. To exercise your rights or opt-out of certain uses of vour information by these parties, please follow the instructions in the“Behavioural Advertising" section above.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.You understand and agree that alternative methods of opting out such as using alternative words or reguests will not be accounted as a
reasonable means of opting out.Message and data rates may apply For any questions please text HELP to the number you received the
messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above."
Changes
We may update this Privacy Policy from time to time in order to reflect. for example changes to our practices or for other operationallegalor regulatory reasons.
Contact
For more information about our privacy practices if you have questions. or if you would like to make a complaint please contact us by e-mail at service@oliviahandicrafts.com.
If you are not satisfied with our response to your complaint, you have the right to lodge vour complaint with the relevant data protection authority. You can contact your local data protection authority.